Help & Frequently Asked Questions (FAQ)

1. How can I contact customer support?

Our customer support team is here to assist you with any questions or concerns. You can reach us anytime at lukesibytyci2028@gmail.com. We aim to respond within 24 hours on business days.

2. Where do you ship?

We offer worldwide shipping. Delivery times vary based on your location and the shipping method selected at checkout.

3. How long does processing take?

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.

4. How can I track my order?

Once your order ships, you will automatically receive a tracking number by email. Tracking information may take 24–48 hours to update.

5. What is your return policy?

We accept returns within 30 days of delivery for unused and undamaged items. Visit our Return Policy page for full details.
For return assistance, email us at lukesibytyci2028@gmail.com.

6. What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect product, please contact us within 7 days with your order number and photos of the issue. We will resolve it promptly.

7. Do you offer exchanges?

Yes, we offer exchanges for eligible items. Contact our support team and we will guide you through the process.

8. Do you offer holiday or seasonal products?

Yes! Our store features curated gadgets and Christmas-themed products designed to make your shopping experience enjoyable and festive all year round.

9. Are my payments secure?

Absolutely. We use industry-standard encryption and trusted payment partners to ensure your information is protected.